Bet365 collects personal data to provide secure online services and meet legal obligations in India.

Data collected

• Account and identity details: name, date of birth, contact information, country, address, and documents for KYC such as PAN or other government ID. Aadhaar may be requested only where permitted by law and in compliance with UIDAI rules.
• Payment and transaction information: UPI identifiers, bank details, card tokens, and transaction history needed to process deposits and withdrawals.
• Technical and usage data: device identifiers, IP address, log files, cookies, general location, preferences, gameplay and betting activity.
• Communications: messages to support, recordings of customer care interactions where lawful.

Purposes

• Provide and maintain the services, verify identity, process payments, and support responsible gaming.
• Prevent fraud, manage risk, meet anti-money laundering and counter-terrorist financing duties.
• Comply with applicable state restrictions and national regulations.

Protection measures

• Encryption in transit and at rest, access controls, least-privilege administration, and regular security testing.
• Segregated payment processing aligned to PCI DSS. Incident response and CERT-In aligned practices.
• Vendor due diligence and confidentiality obligations for service providers.

User rights

• Access: obtain a copy of personal data.
• Correction: update inaccurate or incomplete information.
• Deletion: request erasure, subject to legal retention duties.
• Consent management: withdraw consent for optional processing such as marketing.
• Objection or restriction: where permitted by law.

Compliance

• Digital Personal Data Protection Act, 2023.
• Information Technology Act, 2000 and SPDI Rules, 2011 until replaced.
• PMLA, 2002 and allied rules for KYC/AML.
• RBI and card network standards for payment data.
• GDPR or UK GDPR where applicable to relevant users.

A Grievance Officer contact for India is available on the websites or on request.

Processing is lawful, fair, and transparent. Information is used to:

• Create and manage accounts, authenticate logins, and deliver user support.
• Process deposits, bets, and withdrawals, and maintain transaction records.
• Conduct KYC, sanctions screening, fraud prevention, chargeback management, and AML monitoring.
• Enforce state-wise access controls and regulatory compliance.
• Improve services, quality assure systems, and perform analytics and statistics using aggregated or pseudonymised data.
• Personalise settings, remember preferences, and measure performance.
• Provide marketing communications where the user has given consent, with the option to opt out at any time.
• Protect security, investigate misuse, and comply with lawful requests from authorities.

Users can access, review, and update their account data in profile settings or by contacting support. For corrections or deletions, a request may be submitted through the help channel. Identity verification may be required before actioning a request. Deletion may be limited by legal retention needs under PMLA, tax, or payment rules. Responses are provided within a reasonable time under applicable law.

By using Bet365, the user consents to necessary security checks to verify identity and prevent fraud. The user also consents to processing of payment data by banks, card schemes, UPI providers, and payment processors to complete transactions.

The services are intended for persons aged 18 and above. The operator cannot confirm age in real time without documents and may request proof of age during verification.

If data relating to a minor is discovered, the account will be closed and personal information deleted, unless retention is legally required. Parents or legal guardians may contact support to request deletion of a minor’s data.

Personal information may be processed in countries where partners, group companies, or cloud providers operate. By continuing to use the websites, the user consents to international transfers for the purposes stated in this policy.

Safeguards are applied, such as contractual protections, confidentiality duties, and security controls comparable to recognised standards. Where required, approved transfer mechanisms, including standard contractual clauses, are used. Transfers comply with Indian law and any government notifications on cross-border data flows.

This disclaimer clarifies that certain provisions may modify how rules apply, as permitted by law. It takes effect when the user accepts this policy by signature, click-acceptance, or other form of accession.

Nothing in this document permits use of the services contrary to local laws. If any term conflicts with mandatory legal requirements, the law prevails. The policy may be updated to reflect legal or operational changes, and continued use indicates acceptance of the revised rules.

Cookies are small files stored on a device by websites to remember a user and improve the online experience. Cookies are used for:

• Statistics and analytics to understand service performance and user behavior.
• Personalisation of settings and remembered preferences.
• Security and fraud prevention.
• Advertising measurement where consented.

Retention: up to 1 year for most cookies unless a shorter period is needed. Users can manage or delete cookies in browser settings. Non-essential cookies are set only after consent where required by law. Some third-party cookies may be placed by analytics or advertising partners.

Use of Bet365 indicates full acceptance of this Privacy Policy. The current version published on the websites prevails over any prior versions. Material updates will be posted in this document, and continued use after publication signifies agreement to the updated terms.

Personal information may be shared with third parties where necessary to provide services or meet legal duties. Typical recipients include payment processors, banks, card networks, UPI and payment aggregators, KYC and sanctions screening services, fraud prevention providers, cloud hosting, customer support tools, auditors, regulators, and law enforcement.

A list of key partners may be provided on the websites. If a specific partner is not listed, the user will be informed of the purpose and scope before or at the time of collection where feasible. Providing data constitutes consent to such sharing for stated purposes. Each third party processes information under contractual obligations and applicable law, and may have its own privacy policy.

The websites may contain links to external sites that have their own privacy policies. Bet365 does not control and is not responsible for how those sites collect, use, or disclose information. Users should review the privacy practices of any external site before providing personal data.